Reference

Privacy Policy for Your Indonesia Account

Your account data, device checks, and DANA, OVO, GoPay, QRIS payment records are covered in this Privacy Policy before you open your account.

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jostoto Privacy Policy for Your Indonesia Account
HELP DESK

Privacy Help Through Local Channels

Privacy questions should reach the team that can check your account safely, not a public comment box. We ask for your username, registered phone or email, and the payment method involved only when needed to locate the record. Our support desk runs every day from 09:00 to 23:00 WIB through live chat, WhatsApp, and email.

Team online

Live chat privacy queue

Use the lobby chat and choose the privacy category before sharing account details. We confirm your username and recent login device, then route correction or deletion requests to the account team during 09:00-23:00 WIB.

WhatsApp account checks

Message our WhatsApp line only from the phone number linked to your account. For DANA, OVO, GoPay, or QRIS questions, we ask for the transaction time instead of a full wallet screenshot.

Email record requests

Email support when you need a written response about stored data, cookie choices, or retention. Include your username and request type; we reply with the next account step, usually within one service day.

ACCOUNT CARE

Account Data Controls You Can Use

We keep privacy controls close to the account steps you already use. In Account > Security > Devices, you can check recent logins and remove a device you no longer use.

Registration data

When you join, we collect the details needed to open and protect your account, such as username, contact channel, password record, and verification status. We use these details for access, support, and account recovery.

Payment records

DANA, OVO, GoPay, and QRIS activity creates timestamps, reference numbers, and wallet status records. We keep them to match deposits, verify withdrawals, handle disputes, and answer privacy requests tied to a transaction.

Device and login signals

We record browser type, IP range, device ID signals, and login time to spot unusual access. You can check device activity under Account > Security > Devices and ask us to remove old sessions.

Cookie choices

Cookies help keep you signed in, remember language settings, and measure page errors. You can clear cookies in your browser settings; after that, we may ask you to sign in again for account safety.

Retention periods

We keep account and payment records only as long as needed for service, dispute checks, security, and valid legal requests. Some records may remain after closure when payment or fraud checks still require them.

Change requests

Ask support to correct contact details, check stored records, or remove eligible data. We verify the request through your registered channel before making changes, so another person cannot alter your account privacy settings.

Privacy Questions Before You Join

These answers focus on the privacy choices you may want to understand before opening an account. We cover account data, payment records, cookies, device checks, and how to reach us. If your question involves a specific DANA, OVO, GoPay, or QRIS record, contact support with the transaction time and your username.

We collect the account details needed to create and protect your profile, such as username, contact channel, password record, verification status, device signals, and support messages. Payment records are added only when you use DANA, OVO, GoPay, or QRIS.

Device and login details help us detect unusual access, recover your account, and keep your session tied to your own device. You can check recent activity through Account > Security > Devices and contact support about anything unfamiliar.

We share only the details needed to process and verify transactions, such as reference numbers, payment status, and timestamps. We do not send your full account history to DANA, OVO, GoPay, or QRIS unless a transaction check requires it.

Yes. Contact live chat, WhatsApp, or email from your registered channel and tell us which detail needs correction. We verify your identity first, then update eligible fields such as phone, email, or name records.

We keep records for service, account security, payment disputes, and valid legal requests. If you close your account, some DANA, OVO, GoPay, or QRIS records may remain for verification or dispute handling before removal is allowed.

We use cookies for sign-in sessions, language preference, basic page measurement, and error checking. You can clear cookies in your browser settings, but the next visit may require a fresh login and device check.

Our core privacy steps stay the same, but access to certain account areas depends on local law. Where local law permits, we use the same support channels, device checks, and payment-record process for your privacy requests.

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